support@oaklyan.store
Return & Refund Policy
At Oaklyan, your satisfaction is our top priority. Whether you’re shopping for tools, hardware, or garden essentials, we want every purchase to meet your expectations. If something doesn’t go as planned whether an item arrives damaged, defective, or simply isn’t the right fit we’ve made our return and refund process simple and stress-free.
Please review the details below to understand how returns and refunds work at Oaklyan.
Return Window
You may request a return within 30 days from the date you receive your order. This allows ample time to inspect your item and ensure it meets your needs.
How to Return an Item
All returns are processed via mail. Our customer support team will guide you through each step to ensure a smooth experience.
If your item is damaged, defective, or you’ve changed your mind, you may choose either:
A refund, or
An exchange for another item of equal value
To initiate a return, please contact us at support@oaklyan.store and include the following information:
Your order number
The item(s) you wish to return
A brief explanation of the reason for the return
Our team will respond promptly with return instructions and a shipping label, if applicable.
Product Condition Requirements
To qualify for a refund or exchange, returned items must meet the following conditions:
The product must be unused, undamaged, and in its original packaging
All accessories, manuals, and included components must be returned
Items showing signs of use, installation, wear, or modification cannot be accepted
Returns that do not meet these conditions or are missing components may not be eligible for a refund or exchange.
Return Shipping Label
For your convenience, Oaklyan provides a return shipping label with most orders.
If a label is not included, our support team will gladly email you a prepaid return label upon request.
No Restocking Fees
We believe in transparent and fair service. Oaklyan does not charge restocking fees or hidden return costs.
Refunds & Exchanges
Once we receive your return, our team will inspect the item to confirm eligibility.
Refunds are issued to the original payment method within 7 business days after inspection
Exchanges are processed promptly, and replacement items are shipped as soon as possible
You will receive an email notification once your return or exchange has been completed.
Careful Return Handling
Every return is reviewed carefully to ensure accuracy and fairness. We also value your feedback and use it to improve our products, packaging, and customer experience.
Order Cancellations & Modifications
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
Orders may only be canceled or modified before shipment
Once an order has shipped, it must follow the standard return process outlined above
Contact Us
If you have any questions, requests, or concerns regarding this Return & Refund Policy, please contact us:
Email: support@oaklyan.store
Phone: +1 (215) 907-7894
Address: 595 Meadow Ave
Washington, Pennsylvania 15301, United States.